How to handle client complaints in your salon or barbershop

Handling complaints well is a vital skill for salon and barbershop owners. But how should you respond when someone complains, and what about negative reviews online? We outline the steps you can take to deal positively with complaints, minimise bad publicity and avoid losing valuable clients.

This blog post covers:

• Turning a negative into a positive
• Learning from mistakes and avoiding a blame culture
• Dealing with telephone complaints
• Handling online complaints
• Coping with complaints that aren’t genuine
• Recommending a colleague to your client
• Creating a complaints policy
• Alternative dispute resolution
• Checklist