01234 831965
National Hair & Beauty Federation
  • Login
  • Menu
  • Your Basket
Join today
  • About us
    • Meet the team
      • Our people
      • Our board
    • Code of conduct
    • Campaigning for you
      • Business support
      • Apprenticeship improvements
      • Beauty, aesthetics and wellbeing
      • Putting safety and quality first
      • Inclusivity and diversity
      • Ethical and Sustainable salons
    • Governance
      • NHBF President Election 2025
      • Board Elections
      • NHBF Rules and Regulations
      • Annual reports
      • Board meeting summaries
      • AGMs
    • NHBF Manifesto
  • Membership
    • Member benefits
      • Business support
      • Employment support
      • 24/7 legal support
      • Insurance
      • PPL Music Licence
      • Health & safety
      • Business coaching
      • GDPR support
      • Client complaints and ADR
      • Chair/space/room renting
      • Campaigning for you
    • Select your membership package
    • Recommend a friend
    • FAQ's
    • Join
    • Assured Trade Membership
      • Find an Assured Trade Member
      • Report an Assured Trade Member
    • Find a Member salon or barbershop
    • Member stories
  • News & blogs
    • Latest industry news
      • Member News
      • General News
      • Event News
      • Trade Member News
      • News Archive
    • Blog
    • Salonfocus Magazine
    • Podcast
    • Sign up for newsletters
  • Resources
    • Survive & thrive
    • Business in a box
    • Supporting your business
    • Running a business FAQ's
    • Complaints & ADR
      • Making a complaint
      • Dealing with a client complaint
    • Aesthetics
    • Apprenticeships
      • Taking on an apprentice
      • Apprenticeships in the UK
      • Apprenticeships FAQ
      • End point assessment (EPA) FAQs
    • Events & training
      • Top 100 Influencers
      • Webinars
      • Search events
    • Industry reports
      • Straightening Out the Costs: Report 2025
      • Industry Statistics: 2023
      • Ethnicity report: 2023
      • Skills report: 2022
      • Pandemic Report: 2021
  • Shop
    • Business in a Box
    • Chair renting and room agreements
    • Employment contracts
    • Fact sheets
    • Health & safety
    • Running a business
    • Guides
    • Toolkits
  • Join us
  • NHBF +
  • Your Basket

Complaints and Alternative Dispute Resolution

  1. You are here
  2. Home 
  3. Resources
  4. Complaints and Alternative Dispute Resolution

Are you a client who wants to make a complaint?

Unhappy client

Find out what your rights are and what options you have, including alternative dispute resolution.

FIND OUT MORE...

Are you dealing with a client’s complaint?

Handshake

Find out how to deal with a client’s complaint, including alternative dispute resolution. 

FIND OUT MORE...

 

 

  • Making a complaint
  • Dealing with a client complaint

Join us

Member Benefits

Latest News
National Hairdressers Association
Back to top
Contact us

NHBF Limited
One Abbey Court, Fraser Road, Priory Business Park, Bedford MK44 3WH
Telephone: 01234 831965
Get in touch: Contact form

  • Facebook
  • Twitter
  • Instagram
Information
  • Login
  • Site map
  • Privacy Policy
  • Terms and Conditions

BECOME A FRIEND

And receive all the latest news and hot topics happening within the industry

SIGN UP NOW

Company number 30905R, VAT registration 335 1141 96

Designed & Developed by NetXtra

NHBF Limited is an Introducer Appointed Representative of Jensten Insurance Brokers Limited which is authorised
and regulated by the Financial Conduct Authority.
Registered in England & Wales number: 08284692